Lodge Service

Reducing Employee and Customer Theft

At Lodge Service, we draw on our company's 95 years’ experience in the provisions of cost-effective profit-protection measures. Blending manpower and technology, we deliver greater security aimed at minimising business loss and maximising profit opportunities. Our range of services includes:

Compliance Measurement – Lodge Service will work with you to develop and implement bespoke processes and procedures aimed at reducing opportunities for loss. We support our findings by undertaking regular audits of key areas to measure compliance and recommend ongoing improvements.

Investigations – Using an experienced team of Loss Prevention Managers, we will undertake a wide variety of disciplinary and crime related investigations. Responding at short notice to the needs of your business, we produce high quality evidence in accordance with current HR/police legislative requirements.

Mystery Shopping – The best customer service helps retain customers, increase loyalty and build profitability. We specialise in monitoring POS (point of sale) activity, undertaking client-tailored programmes aimed at providing feedback in a quick, cost effective manner. Utilising a team of over 800 experienced mystery shoppers, we are able to respond in a proactive and flexible manner. Our unique approach to service evaluation offers you cost-effective actionable data analysis with reports that cover a wide variety of issues

Test Purchasing/Integrity Testing – In addition to Lodge Service’s standard mystery shopping service, we have also developed an enhanced facility aimed at providing feedback on key customer service areas. This service is aimed at clients who want the key benefits of Mystery Shopping combined with POS integrity testing.

Guarding Patrol & Response – Taking care of your occupied and unoccupied properties. Screening and Vetting - Uncovering any ‘hidden pasts’ of potential recruits and saving your business from any potential costly mistakes.

Technology and Monitoring - Intelligent monitoring and response of live CCTV, alarm systems, access control and the safety of staff and consumers alike.

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